If your order didn’t go through, don’t worry — there are a few common reasons why this can happen and easy ways to fix it.
🔑 Common Reasons
Payment not authorised – Your bank or card provider may have declined the transaction.
Address mismatch – The billing address entered doesn’t match the one your bank has on file.
Insufficient funds – There weren’t enough funds available at the time of purchase.
Security checks – Sometimes payments are declined automatically for fraud prevention if something looks unusual.
Expired card – The card you’re using may be out of date.
✅ What You Can Do
Double-check your billing details match your bank’s records.
Try a different payment method.
Contact your bank to approve the transaction.
If none of these work, contact our support team with your Order ID and details of the issue.
📩 Need More Help?
Our team can check the order status on our side and advise on next steps.