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  • Silversmiths
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Shipping & Delivery

What to Do if Your Parcel Is Delayed or Missing If your parcel hasn’t arrived within the expected time frame, this is what you need to do.
Changing Your Delivery Address If you need to update your delivery address after placing an order, here is what you need to do.
Delivery Times Delivery times depend on the option you choose and your location.
Shipping Options & Costs We offer several delivery options so you can choose what works best for you.
Orders & Shopping
  • Why Was My Order Declined?
  • Understanding Order Status
  • Editing or Cancelling an Order
  • How to Track Your Order
Shipping & Delivery
  • What to Do if Your Parcel Is Delayed or Missing
  • Changing Your Delivery Address
  • Delivery Times
  • Shipping Options & Costs
Returns & Refunds
  • Returning Faulty or Damaged Items
  • Store Credit & Gift Cards
  • How Long Do Refunds Take?
  • How to Request a Return
  • Return & Exchange Policy
Account & Payments
  • Troubleshooting Payment Issues
  • How Refunds Appear on Your Statement
  • Managing Saved Payment Methods
  • Updating Your Account Details
  • Resetting Your Password
  • Accepted Payment Methods
Product Help & Guides
  • Troubleshooting Common Issues
  • Warranty Information
  • Size & Fit Guides
  • Product Care Instructions
Need More Help?
  • Escalation
  • Jelux Support Hours
  • What to Include When Contacting Us
  • How to Contact Jelux
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  • Silversmiths