Jelux Brands
  • Silversmiths
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Account & Payments

Troubleshooting Payment Issues If your payment isn’t going through, follow these instructions.
How Refunds Appear on Your Statement Refunds are always sent back to the original payment method used.
Managing Saved Payment Methods To view or update your saved payment methods, follow these instructions.
Updating Your Account Details You can update your name, email, or saved addresses at any time.
Resetting Your Password If you’ve forgotten your password or want to reset it, follow these instructions.
Accepted Payment Methods We want to make checkout as simple and secure as possible. Here are the payment options we currently accept.
Orders & Shopping
  • Why Was My Order Declined?
  • Understanding Order Status
  • Editing or Cancelling an Order
  • How to Track Your Order
Shipping & Delivery
  • What to Do if Your Parcel Is Delayed or Missing
  • Changing Your Delivery Address
  • Delivery Times
  • Shipping Options & Costs
Returns & Refunds
  • Returning Faulty or Damaged Items
  • Store Credit & Gift Cards
  • How Long Do Refunds Take?
  • How to Request a Return
  • Return & Exchange Policy
Account & Payments
  • Troubleshooting Payment Issues
  • How Refunds Appear on Your Statement
  • Managing Saved Payment Methods
  • Updating Your Account Details
  • Resetting Your Password
  • Accepted Payment Methods
Product Help & Guides
  • Troubleshooting Common Issues
  • Warranty Information
  • Size & Fit Guides
  • Product Care Instructions
Need More Help?
  • Escalation
  • Jelux Support Hours
  • What to Include When Contacting Us
  • How to Contact Jelux
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  • Silversmiths