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  • Silversmiths
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Need More Help?

If you can’t find the answer you’re looking for, we’re here to help.
Escalation If your issue hasn’t been resolved within a reasonable timeframe.
Jelux Support Hours When our team is available to help.
What to Include When Contacting Us To help us resolve your issue quickly.
How to Contact Jelux Our team is available **Monday–Friday, 9am-5pm.
Orders & Shopping
  • Why Was My Order Declined?
  • Understanding Order Status
  • Editing or Cancelling an Order
  • How to Track Your Order
Shipping & Delivery
  • What to Do if Your Parcel Is Delayed or Missing
  • Changing Your Delivery Address
  • Delivery Times
  • Shipping Options & Costs
Returns & Refunds
  • Returning Faulty or Damaged Items
  • Store Credit & Gift Cards
  • How Long Do Refunds Take?
  • How to Request a Return
  • Return & Exchange Policy
Account & Payments
  • Troubleshooting Payment Issues
  • How Refunds Appear on Your Statement
  • Managing Saved Payment Methods
  • Updating Your Account Details
  • Resetting Your Password
  • Accepted Payment Methods
Product Help & Guides
  • Troubleshooting Common Issues
  • Warranty Information
  • Size & Fit Guides
  • Product Care Instructions
Need More Help?
  • Escalation
  • Jelux Support Hours
  • What to Include When Contacting Us
  • How to Contact Jelux
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  • Silversmiths