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  • Silversmiths
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Product Help & Guides

Troubleshooting Common Issues Reach out to our support team for tailored help.
Warranty Information
Size & Fit Guides If you’re unsure, our support team can help recommend the right size.
Product Care Instructions Looking after your items helps them last longer.
Orders & Shopping
  • Why Was My Order Declined?
  • Understanding Order Status
  • Editing or Cancelling an Order
  • How to Track Your Order
Shipping & Delivery
  • What to Do if Your Parcel Is Delayed or Missing
  • Changing Your Delivery Address
  • Delivery Times
  • Shipping Options & Costs
Returns & Refunds
  • Returning Faulty or Damaged Items
  • Store Credit & Gift Cards
  • How Long Do Refunds Take?
  • How to Request a Return
  • Return & Exchange Policy
Account & Payments
  • Troubleshooting Payment Issues
  • How Refunds Appear on Your Statement
  • Managing Saved Payment Methods
  • Updating Your Account Details
  • Resetting Your Password
  • Accepted Payment Methods
Product Help & Guides
  • Troubleshooting Common Issues
  • Warranty Information
  • Size & Fit Guides
  • Product Care Instructions
Need More Help?
  • Escalation
  • Jelux Support Hours
  • What to Include When Contacting Us
  • How to Contact Jelux
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  • Silversmiths