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Returns & Refunds

Returning Faulty or Damaged Items What to do if your item arrives damaged.
Store Credit & Gift Cards Credit and gift cards are accepted giving you more flexibility.
How Long Do Refunds Take? Refunds are processed once your return has been received and checked.
How to Request a Return Follow these simple instructions.
Return & Exchange Policy We want you to love your purchase. If you change your mind, here’s how our returns and exchanges work.
Orders & Shopping
  • Why Was My Order Declined?
  • Understanding Order Status
  • Editing or Cancelling an Order
  • How to Track Your Order
Shipping & Delivery
  • What to Do if Your Parcel Is Delayed or Missing
  • Changing Your Delivery Address
  • Delivery Times
  • Shipping Options & Costs
Returns & Refunds
  • Returning Faulty or Damaged Items
  • Store Credit & Gift Cards
  • How Long Do Refunds Take?
  • How to Request a Return
  • Return & Exchange Policy
Account & Payments
  • Troubleshooting Payment Issues
  • How Refunds Appear on Your Statement
  • Managing Saved Payment Methods
  • Updating Your Account Details
  • Resetting Your Password
  • Accepted Payment Methods
Product Help & Guides
  • Troubleshooting Common Issues
  • Warranty Information
  • Size & Fit Guides
  • Product Care Instructions
Need More Help?
  • Escalation
  • Jelux Support Hours
  • What to Include When Contacting Us
  • How to Contact Jelux
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  • Silversmiths