How to Track Your Order

You can track your order at any time through your account dashboard or using the tracking link we email once your order ships.

Shipping Options & Costs

We offer several delivery options so you can choose what works best for you.

Return & Exchange Policy

We want you to love your purchase. If you change your mind, here’s how our returns and exchanges work.

How Long Do Refunds Take?

Refunds are processed once your return has been received and checked.

Jelux Support Hours

When our team is available to help.

How to Contact Jelux

Our team is available **Monday–Friday, 9am-5pm.

Understanding Order Status

When you check your order in **My Account**, you’ll see a status next to it. Here’s what each one means.

Warranty Information

What to Do if Your Parcel Is Delayed or Missing

If your parcel hasn’t arrived within the expected time frame, this is what you need to do.

Escalation

If your issue hasn’t been resolved within a reasonable timeframe.