Return & Exchange Policy

We want you to love your purchase. If you change your mind, here’s how our returns and exchanges work.

How to Track Your Order

You can track your order at any time through your account dashboard or using the tracking link we email once your order ships.

What to Do if Your Parcel Is Delayed or Missing

If your parcel hasn’t arrived within the expected time frame, this is what you need to do.

Shipping Options & Costs

We offer several delivery options so you can choose what works best for you.

How to Request a Return

Follow these simple instructions.

How Long Do Refunds Take?

Refunds are processed once your return has been received and checked.

Understanding Order Status

When you check your order in **My Account**, you’ll see a status next to it. Here’s what each one means.

Editing or Cancelling an Order

We process orders quickly, but if you need to make a change or cancel, here’s what to do.

Why Was My Order Declined?

If your order didn’t go through, don’t worry — there are a few common reasons why this can happen and easy ways to fix it.

Delivery Times

Delivery times depend on the option you choose and your location.